Every single element of the highly-questionable and inconsistent customer feedback regarding a booking was proven to be entirely incorrect at the rental desk. The confirmation voucher was rejected after a name change. The new named driver was finally accepted after 30 minutes of arguing with a rental desk manager, but they had to use a credit card - despite all the VIP emails confiding it wasn't necessary - meaning we had to again change the name driver at the rental desk to our elderly mother of a 7 seater vehicle. The security deposit was double what VIP stated on the voucher. Trying to contact VIP Cars was entirely redundant either by telephone or the non-existent live chat, making the supposed “24/7 excellent customer support” as redundant as booking with them in the first place. with their This was all foreseen to happen through all the consistent and wildly contradictory messages from the "Customer Support Specialists" and it did. Even Enterprise themselves berated VIP Cars and their practices saying "they are a nightmare". DO NOT waste your time and money giving commissions to incompetents. Read the reviews. Go direct to the vendor and save yourself the hassle and stress. Or use a reputable company with customer support standards. An absolute car crash of a company.