Awful experience at Palma airport. Arrived to collect our car only to be told that a credit card was required for a deposit for this particular class of car (7 seater)- they would not accept debit card, BACS, nor any other form of payment offered. We were told that it is treated it as a 'no-show' so I lost the insurance and the deposit as they refused to refund & my family left looking for another car. The next two car hire companies along from them accepted debit card payment so we were able to get our rental. VIPCars - I don't care if you write credit cards in your small print, sort out your payments and improve on your Customer serve by offering refunds rather than keeping the money! Credits cards are not used by many people these days. There was also another large group we saw with exactly the same issue.