Whats happening to this once great company ?? ive been a Customer for over 7 years....never had any problems but since last year everything`s changed...Why ?? Once had the wrong stuff arrive,was told i have to wait till they send out DPD to collect Wrong stuff before they can send out my right order.Two week delay..No-one`s ever on "Web Chat" anymore or if you leave an email it does nt get replied too. Nowadays..You place an order,they take your money and then you just have to sit back and pray it turns up sometime soon and it`s the right stuff. Used to be "Place an order and you d get it by DPD within a couple of days"....now i sit here looking out the window for either DPD or the Postman days/week later as the emails they used to send out informing you of progress/delivery have dried up. Come on guys..sort it out and get back to how it used to be !!!! Had to laugh at your "Average Delivery Time".... "Next Day" :) :)