Well where do I start, firstly they sent me the totally wrong order. I ordered it a week before to make sure it arrived when my others ran out. Upon speaking to customer services I was told to send a photo of the incorrect goods received which I did immediately and they would send out the correct ones the following day. I hadn’t received acknowledgment of the photo or replacement order so I phoned again. I was then told I had agreed to fill out a disclaimer form, I hadn’t even been told about a disclaimer form. To which she responded with well you need to fill it out and send the wrong product back which can take 7-10 working days to process and then another 5-7 days for your order to come. I explained this wasn’t good enough they made the mistake they need to put it right ASAP. There is no budging them I ended up putting the phone down. I then went to the head office in bury to try and get this sorted as I had no oil left and surprise surprise no one is working there they never returned after covid. I had to phone again and was told there is no way round this we can’t send anything out next day delivery as we’re changing warehouses. Why does this affect delivery? Finally they have agreed to send another order, hopefully it will be correct, but it’s going to be about a week before I receive it. In the meantime I have no oil left so I’ve have had to go and buy a brand I’m not familiar with. After 13 years as loyal customer and spending around £60 every 6 weeks I will not be going back to them.
2 years ago
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