We made an order on 25th January for next day delivery [Order #VIP156563] for £90. By Wed 29th it hadn't arrived and was, we were advised by email, still awaiting dispatch. They were having issues at their warehouse. I was going away so I called and spoke to their operator. The order was cancelled on the phone and they confirmed they'd provide a refund, in full. By the 8th Feb, no such refund has arrived so I wrote, on the same email ticket that was originally responded to, asking where the money was. No response. I emailed again on the 12th Feb. No response. It's now 1st March. No refund, no response.