Possibly the worst company I've ever dealt with from beginning to end (though I wish it was actually the end). I was given 160.00 voucher for a special birthday from my family. I bought 3 experiences. 1 towards a hotel, 1 full days sea fishing and 1 haircut, blow dry & head massage. Hotel went fine. I had booked sea fishing but then had to have an urgent operation and 2 weeks before the fishing realised I wouldn't be fit enough so cancelled and was told by the fisherman that he'd contact Virgin to let them know so they could reissue my voucher for another experience. After 3 weeks I heard nothing so I contact them to find out the fisherman has claimed I was there. So, I now have to pay for a doctor to fill in an insurance form to 'maybe' claim my money back if they agree to it. The hair voucher has been a complete joke! The process of booking anything is really hard work! After choosing my hair experience I was told there were no salons anywhere near me and they would contact me if any new salons joined. In April I was told they had a new salon 30 miles away but they couldn't tell me the name as it was company policy? I would hear from the salon. After 4 months I'd heard nothing. I called back and was given the number for the salon but they still couldn't tell me the name and that they forwarded my details to the salon 4 months ago. I called the salon who had never heard of Virgin Experience Day??? I gave my details and was told I'd be contacted within a week with more info. 3 weeks later still nothing. I called Virgin who now tell me they never spoke to me in May, 4 months ago and there might be 1 lady who I spoke to in May who has more details but she's in 'bookings' and she's the only person who works in that department. What a JOKE!!! I'm at my wits end! and considering contacting Watchdog or similar. I'll give it one more shot, try and speak to a manager, on their premium number then if no luck I'll take it further. In all my years I never thought Virgin would own a sideline that is so diabolical.