After taking nearly a week to get through to someone to book using my voucher, the day I wanted to go had now gone so had to book on a random day, unfortunately At 3am in the morning I was due to go I was violently sick and had to cancel, only to be told I needed to give 48hrs notice so would have to forfeit my voucher which by the way was a present from my partner. I was told I could try and claim it back but needed to fill out a form which had to also be filled in by a medical profession, obviously you don't bother a dr when uve been sick. Overall Iam very disappointed with the whole experience, it's supposed to be a nice thing it's been a nightmare, would never recommend Virgin experience to anyone !!