Virgin Sales rep gave me incorrect information about the duration of a flight I was interested in purchasing for my son. She told me on TWO separate occasions that my son would have 60 mins behind the controls. She even confirmed this in writing by email. My son actually only received 30 mins - exactly half of what they promised BEFORE I paid my money. I raised this with them and they refused to refund or provide another voucher, simply apologising 'for the confusion'. They then blocked me on Twitter. What a joke of a company. Avoid them at all costs. I'm doing a chargeback to get my money back from them. Absolute disgrace with incompetent staff.