This was sold to us as a relaxing spa day which it wasn't at all. The actual spa was only available at your allotted booked massage time. You could use the pool and sauna but had to walk through the actual gym with people working out and having classes to use them and then back through to go have your treatment! We then got told we could use the pool but there was a class on for another 30 minutes. That's not a relaxing spa day. We got told we could wait in the cafe area instead which we did. Safe to say we just left after our actual treatments which lasted 40 minutes. Didn't get a robe or slippers, got told we should of even brought our own padlock! Disappointed is an understatement considering this was for my mums birthday.