We were given a hotel voucher for Christmas for a standard room in the Innkeepers Lodge hotel chain It was hard work trying to find a hotel with half decent reviews Booked an extra night as we had to travel a fair way and requested an upgrade to a river view room I was told by the hotel staff the vouchers don't allow any change from a standard room though the river view rooms were available and we were happy to pay extra Apparently we could upgrade on the 2nd night as we had paid for that one but would have to change rooms How ridiculous! So now we are staying in a hotel in a room we don't want just to use up the voucher Don't waste your money on these vouchers as you are penalised for using them You are better off booking direct at the hotel