For Christmas we were given the Virgin Experience Shard Visit & Meal. The restaurant we booked easily, advised to do this first. I'm not getting any response from the email trying to book the Shard. Sent 2 emails 2 weeks ago. Tried the Virgin Experience Contact Form. Again, no response. Virgin Experience states if no response from email after 3 days, phone 01494 956788. This is impossible as you just can't get through at all & hang on listening to a recorded message. Also tried the 0344 504 0844 number also hanging on & not able to speak to an advisor. Would be nice to know where in the queue you are. It's very frustrating.