Their customer service is extremely disappointing. I ordered a gift box, and even paid extra for next day delivery since I needed it for Christmas. Supposedly (according to their delivery provider's tracking service), the package arrived two days after I had ordered it - NOT the next day. However, and in spite of them claiming it was delivered, the package NEVER arrived. So I contacted them through Facebook and requested a refund. Their answer was that they will process a refund of the voucher, BUT they cannot offer a refund on the postage "as this service has been fulfilled". To sum up, I have lost 15 pound for a Christmas present that never arrived.