It's a hell of a lot better than some other sites out there, I've had some great wins, Only reason for 3 stars is the tech issues, logging in and being logged out even during game play. Some games give error codes half way through and when you've played a lot of money into it it can be very frustrating. However customer service is good, deposit and withdrawal is superfast, on slots bonuses occur regularly it's my favourite site I don't understand all these negative reviews at all ive been with them for 3 years and I intend to stay. also the free games like phoenix I win about 3 times a week anything from cash up to 50 free spins no wagering! I've been five grand down on some sites depositing a hell of a lot more than i've ever withdrawn never had this issue with virgin bet, they also use responsible gambling tools and give session reminders of how long you've played and how much you've won or lost. We all want to win big of course we do just like we all want lottery wins. Im happy with virgin bet and i will be sticking with them regardless of these reviews as my experience is good.