I ordered wines to give to clients on the 22 August, 2021, this is 4-weeks ago now, I have followed this up twice and again today via email. Still, no wines/ products have been received. I have provided correspondence in my first follow up from the carrier that no products were received, I was told by Virgin wines that this is a mistake and they are on their way. This was not the case 2 weeks ago and nothing has been received still. I paid for this product and have had extremely bad customer service and poor follow up and am sick of getting the runaround. Please be careful when ordering online and follow up your order as I don't want anyone to be in my position with having paid money out, but o=nothing received and no adequate follow-up or resolution.