Virgin Wines Reviews

Name: Virgin Wines
Rating: 1.53

1.5 Rating 75 Reviews

13 %

of reviewers recommend Virgin Wines

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1.5

Based on 75 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email

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Virgin Wines 1 star review on 23rd December 2022

Liviu Patachi

Virgin Wines 1 star review on 4th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bereavement: Making A bereavement estate management expensively difficult. Will not even comment if there is a credit balance on account without letters that will take months. Right pain!! (Other providers just post a cheque!! )”

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Posted 2 months ago

“Disgusting! £75 wine voucher! Does not state it is only money off at all until you look at small print very misleading!”

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Posted 4 months ago

“Absolutely disgraceful! I paid £14.99 for a small gift for a friend, and was then charged (without my consent), for a monthly subscription to their 'wine bank.' My money is now held by this company. The fact that so many people have gone through this shows how much of a nasty scam it is, and they continue! When I contacted them I was told I should have read the smallprint. WHY would it be smallprint if they're charging me? It should have shown at the checkout. Highlights even more how they're trying to scam people and are hoping you won't check your bank balance. AVOID. Vile.”

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Posted 5 months ago

“SCAM!!! Avoid After signing up via O2 priority on what seemed like an enticingly good offer I was then entered into a recurring subscription for a “Wine Bank” account I never asked for and was really not clear this was what I was entering when going through the motions of ordering. Virgin wine = Absolute shysters - avoid like the plague! Will stick to my local wine shop.”

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Posted 6 months ago

“Complete scam. Signed me up for something I didn't ask for. I cancelled they confirmed and charged me anyway and now refuse to give me my money back despite their own advisors confirming I cancelled.”

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Posted 10 months ago

“Lied consistently about my order arriving before Christmas. Their wines are overpriced and in my opinion not worth the money. Never will use them again, they are in my opinion not honest people.”

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Posted 11 months ago

“Foul tasting wine all bottles tasted the same”

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Posted 11 months ago

“Horrible service. Dark patterns that sneakily add you to a recurring charge subscription l. Charge you without asking. No way to cancel online. Have to call in during your work hours and spend ages on hold >20mins. Total scam. Reported to the au consumer ombudsman.”

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Posted 1 year ago

“This is absolutely a scam from the popular brand. Horrible. No translate and no easy way to cancel your order. You will have to pay for what you dont want. Absolutely avoid.”

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Posted 1 year ago

“TRICKSTERS. Introductory offer turns out to be an absolute scam because they somehow link your PayPal account to a repeat order that is so clever that you don’t realise what’s going on until you get a PayPal notification telling you money’s gone from your account to Virgin Wines. When you complain they have the audacity to deduct postage from the order and make you wait until they get the shipment back!!! TRICKSTERS THAY MAKE YOU PAY FOR THEIR SNEAKY PRACTICES. A Virgin trip that you’re bound to regret.”

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Posted 1 year ago

“Wish I could leave no stars... You respond to an introductory offer and inadvertently pre authorise £25 payments via PayPal... What a scam .. And the wine was undrinkable... Then you can't get your PayPal details of the website or cancel your account...👎👎👎 Don't be fooled into any offers from these people..”

Helpful Report

Posted 1 year ago

“Ordered what I thought was a on off order. Have received emails since saying Virgin were taking a PayPal payment, which I just pressured was spam as I didn't sign up to anything. But checked account and they have been taking monthly payments without my consent.”

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Posted 1 year ago

“Don’t bother using the specific day delivery service. Ordered a birthday present hamper to be delivered on the birthday and gave 3 weeks notice. Got an email on the day saying couldn’t be delivered and here’s a £2 refund! Thanks Virgin Wines but I just wanted you to do what you say you can do. Fully let me down”

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Posted 1 year ago

“I have been in the wine bank for a very long time and am always delighted with the wine I receive. It always arrives very soon after it's ordered, sometimes even next day. The prices are very competitive especially with the discounts available through the wine adviser. It has to be remembered that as with most things, with wine you get what you pay for; I wouldn't normally expect to get a drinkable bottle for less than £10.”

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Posted 1 year ago

“£50 for what??? For some wines that i have to pay also. Voucher? Dont bother people with this 👎👎👎”

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Posted 1 year ago

“Unfortunately a terrible experience and… Unfortunately a terrible experience and a very bad experience. I ordered once and they automatically sign me for a 25£ a month vine bank without consent. Absolute scammers and the emails didn’t stop coming, plus they are rude never ever look at what you email them just trying to sell more. I was upset because my delivery was delayed for days and they didn’t care. Avoid this company go for something local Majestic same vines better prices, helpful team support. Now I need to see how I can recover my money for something I didn’t subscribe….I attached a phot of them telling me that I should’ve read the terms where it says they are signing you to a automatic direct debit without you agreement”

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Posted 1 year ago

“Worst ever. Wine should have been deliver by 'express delivery'. What a Joke. After a week it was sent out for delivery. I watched as the delivery van went all around my neighbourhood but not here. That was last Saturday, Sunday and Monday. on Tuesday it was not even showing as out for delivery. It is now wednesday and it is still not out for delivery. Not holding out much hope for getting it before Christmas. It is impossible to get hold of anyone at YODEL and If you get through, which took me 2 days you get told a pack of lies. I have a son with MND who needs my help but have had to wait in for this delivery. It has really upset me. I got through to Virgin 'help line' but when I requested I talk to someone in charge they hung up on me. I am absolutely appalled at the way they treat customers.”

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Posted 1 year ago

“I ordered a case of 12 wines on 16th November ready for my Grandson's Birthday party in December. Case still hasn't arrived and staff cannot confirm if or when the case will be delivered. They also haven't confirmed if it is stock or staff shortages.”

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Posted 2 years ago

“Worse company ever. ordered 2 cases of wine. One delivered the other in process. 10 days later still in process. emailed customer services they stated it would take up to 4 days to reply. could not be bothered any more. The CEO bombards you to join VW's with tempting offers once hooked your by yourself. They seem to have a lot of staff but cannot deal with customers issues. Cancelled my order and account. Their are better companies out there so their loss.”

Helpful Report

Posted 2 years ago

“28th Sept ...I ordered the 12 bottle Blow Your Socks Off case from Virgin using a £50 voucher and paying £60, ordered for a house party. Order confirmed by VW 21st Oct ( 3 and half weeks later, party has been & gone!!) ...finally receive the box of wines to find there are only 9 bottles in the case 26th/ 27th Oct ...after several emails Customer Service agree to send out the 3 missing bottles but to expect up to 7 days for delivery! My advice, stock up when the supermarkets offer 25% off 😉”

Helpful Report

Posted 2 years ago

Virgin Wines is rated 1.5 based on 75 reviews