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Virgin Wines Reviews

1.6 Rating 71 Reviews

14 %

of reviewers recommend Virgin Wines

Company Reviews

1.6

Based on 71 reviews


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Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email

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Virgin Wines 1 star review on 23rd December 2022

Virgin Wines 1 star review on 4th October 2021

Virgin Wines 1 star review on 4th October 2021

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately a terrible experience and… Unfortunately a terrible experience and a very bad experience. I ordered once and they automatically sign me for a 25£ a month vine bank without consent. Absolute scammers and the emails didn’t stop coming, plus they are rude never ever look at what you email them just trying to sell more. I was upset because my delivery was delayed for days and they didn’t care. Avoid this company go for something local Majestic same vines better prices, helpful team support. Now I need to see how I can recover my money for something I didn’t subscribe….I attached a phot of them telling me that I should’ve read the terms where it says they are signing you to a automatic direct debit without you agreement”

Virgin Wines 1 star review on 23rd December 2022

Posted 1 year ago

“Wish I could leave no stars... You respond to an introductory offer and inadvertently pre authorise £25 payments via PayPal... What a scam .. And the wine was undrinkable... Then you can't get your PayPal details of the website or cancel your account...👎👎👎 Don't be fooled into any offers from these people..”

Posted 8 months ago

“I ordered a case of 12 wines on 16th November ready for my Grandson's Birthday party in December. Case still hasn't arrived and staff cannot confirm if or when the case will be delivered. They also haven't confirmed if it is stock or staff shortages.”

Posted 1 year ago

“Its a scam do not give them your card details I received a voucher for £50 off a case of wine when purchasing a laptop. I thought I would give it a try in the run up for Christmas. The voucher was called "discovery club" I did not want to be tied into a repeat service so was very wary and cautious on the payment screens to avoid such a scheme. No where during payment did it state I was signing up to further purchases nor authorising further payments. The payments screen asked for card details for a one off purchase, which I provided as I was purchasing one case of wine. (I have screenshot evidence of this) The wine was delivered in good time however it was mediocre at best. I felt the discounted value of the wine was right, but it was definitely not worth the full price requested. I thought this was the end of the transaction. However three days ago they took from my account £115 and delivered another case. I did not request this transaction and complained online as I definitely would not pay full price for substandard wine. I was told it was my fault as I had signed up for future deliveries and should have read an email the sent me. They reluctantly agreed to collect the wine and issue a refund which could take up to two weeks. I asked for an immediate refund as I did not authorise the purchase or payment, they told me by using the initial voucher I had authorised future payments. I HAVE SCREENSHOT EVIDENCE OF THE PAYMENT PROCESS WHICH SHOWS YOU ARE MAKING A ONE OFF PURCHASE AND ARE NOT AUTHORISING ANY FUTURE PAYMENTS. Legislation for recurring card payments is: "When you set up a CPA, you enter into a contract with the retailer. The retailer must make this clear to you and you must explicitly agree to it. A retailer cannot assume you agree through the use of opt-out provisions or by a default pre-ticked box.For example, if you are offered a free trial after which payments will be taken, you should be clearly asked to agree to these future payments before money is taken. If this has not happened the contract could be considered unenforceable and you could be entitled to a refund.The retailer must make clear the following details about the CPA: The main features of the goods, services or digital content The total price (or how this will be calculated) All delivery charges or any other costs (or state that they are payable) The monthly, or billing period, costs of open-ended contracts or subscriptions Whether the contract is of a fixed duration or, if it is to be extended automatically, the conditions under which it can be terminated The minimum duration under the contract. Once you have agreed to the CPA, the retailer should send you details of the contract and the future payments that it will take from your card account.When you are setting up a CPA it is important to make sure you are provided with details of how much the payments are and when they will be taken." To top off the whole affair the wine was just collected by parcel for and the said "we have no idea where its going as it has not got a parcel force label". So I can only imagine how difficult it will be getting a refund from here I very rarely complain about anything but have reported this fraudulent activity to both the police and trading standards however in the meantime should you receive a money off voucher DO NOT USE IT, as they will take your card details and keep taking money out of you account against your knowledge and against your will. At best its accidental fraud at worst its a well conceived scam!!!”

Posted 4 years ago

“TRICKSTERS. Introductory offer turns out to be an absolute scam because they somehow link your PayPal account to a repeat order that is so clever that you don’t realise what’s going on until you get a PayPal notification telling you money’s gone from your account to Virgin Wines. When you complain they have the audacity to deduct postage from the order and make you wait until they get the shipment back!!! TRICKSTERS THAY MAKE YOU PAY FOR THEIR SNEAKY PRACTICES. A Virgin trip that you’re bound to regret.”

Posted 6 months ago

“Ordered what I thought was a on off order. Have received emails since saying Virgin were taking a PayPal payment, which I just pressured was spam as I didn't sign up to anything. But checked account and they have been taking monthly payments without my consent.”

Posted 9 months ago

“Don’t bother using the specific day delivery service. Ordered a birthday present hamper to be delivered on the birthday and gave 3 weeks notice. Got an email on the day saying couldn’t be delivered and here’s a £2 refund! Thanks Virgin Wines but I just wanted you to do what you say you can do. Fully let me down”

Posted 10 months ago

“'I just ordered several bottles of NZ whisky (i order a lot of whisky from various different retailers but this is the first time from Virgin Wines). I then had my order cancelled with the following explanation; 'I'm getting it touch with regards to the order you placed with us. After conducting further checks your order has been cancelled. Unfortunately, we won't be able to fulfill your order.' I called up and spoke with Beatriz Romero a Senior Customer Accounts Specialist. She said that 'I failed security checks' and my order was cancelled 'to protect customers'. I asked which 'security checks' and she said she couldn't tell me. I asked if the problem was the number of bottles I ordered and she said no (I thought i might not have seen a bottle limit). I asked which customers she was 'protecting' and she couldn't tell me that either. She just said it was 'company policy' - although didn't disclose what the company policy was (very unprofessional). Two of my friends have also bought the bottles from Virgin Wines and didn't get cancelled. I feel like this is personal.. I should add that i'm a very respectable chap (oxbridge, decent job etc) - and have never been treated this way before by any company. I'm not sure how you can run a business this way. If anyone reading this has any idea why they are cancelling me - please enlighten me.'”

Posted 3 years ago

“An awful experience - AVOID Ordered a significant amount of high quality wine on 14th Dec for father’s 75th birthday a few days later. Wine had still not been delivered by Christmas Day. Hence missing both birthday and Christmas!! This was inspite of claims all over the website of a very high record of ‘next day’ delivery. Don’t believe it... simply not true. Compounded by poor customer service - repeated chasers requesting prompt delivery given circumstances met with slow, unhelpful responses. All in all an exceedingly disappointing experience. I won’t be shopping with Virgin Wines again.”

Posted 3 years ago

“Ordered the Ultimate Christmas Wine offer back in November. Promised by both customer services and my wine advisor Jay that I will receive on the 21/12/20 Still no wine been fobbed off by customer services on 4 occasions, lost connection on one occasion advisor didn’t bother calling back. One advisor actually said unfortunately Virgin Wines are reactive rather than proactive an unbelievable statement to make in this day and age and a shocking admission. I am now £200.00 out of pocket and need to visit a packed supermarket to make sure we have a glass of wine or two with our Christmas lunch. Thanks Virgin and Jay please don’t call me in the new year recommending wines you may not like my response.”

Posted 3 years ago

“I received a voucher from virgin wines… I received a voucher from virgin wines for a discounted case of wine. When I ordered it I realised that I hadn't been given the discount so I cancelled the order. The order still arrived and I was charged for it even though I was told in a email that it was cancelled and I wouldn't be charged. I contacted virgin wines and they sent the courier back and I was refunded 5 days later. I told them not to send any further deliveries. What did they do? They sent me another box which I told them not to. That was also sent back but this time I still have not received my refund. It was 6 weeks ago where is my refund. They comfirmed that they received the item I returned and would refund me. This did not happen and they are now ignoring my emails. I have now given them 24 hours to give me my full refund or I will be contacting trading standards. I would strongly advise that you do not purchase anything from virgin wines”

Posted 3 years ago

“Lied consistently about my order arriving before Christmas. Their wines are overpriced and in my opinion not worth the money. Never will use them again, they are in my opinion not honest people.”

Posted 3 months ago

“Foul tasting wine all bottles tasted the same”

Posted 4 months ago

“Horrible service. Dark patterns that sneakily add you to a recurring charge subscription l. Charge you without asking. No way to cancel online. Have to call in during your work hours and spend ages on hold >20mins. Total scam. Reported to the au consumer ombudsman.”

Posted 4 months ago

“This is absolutely a scam from the popular brand. Horrible. No translate and no easy way to cancel your order. You will have to pay for what you dont want. Absolutely avoid.”

Posted 5 months ago

“£50 for what??? For some wines that i have to pay also. Voucher? Dont bother people with this 👎👎👎”

Posted 1 year ago

“Worst ever. Wine should have been deliver by 'express delivery'. What a Joke. After a week it was sent out for delivery. I watched as the delivery van went all around my neighbourhood but not here. That was last Saturday, Sunday and Monday. on Tuesday it was not even showing as out for delivery. It is now wednesday and it is still not out for delivery. Not holding out much hope for getting it before Christmas. It is impossible to get hold of anyone at YODEL and If you get through, which took me 2 days you get told a pack of lies. I have a son with MND who needs my help but have had to wait in for this delivery. It has really upset me. I got through to Virgin 'help line' but when I requested I talk to someone in charge they hung up on me. I am absolutely appalled at the way they treat customers.”

Posted 1 year ago

“Worse company ever. ordered 2 cases of wine. One delivered the other in process. 10 days later still in process. emailed customer services they stated it would take up to 4 days to reply. could not be bothered any more. The CEO bombards you to join VW's with tempting offers once hooked your by yourself. They seem to have a lot of staff but cannot deal with customers issues. Cancelled my order and account. Their are better companies out there so their loss.”

Posted 1 year ago

“28th Sept ...I ordered the 12 bottle Blow Your Socks Off case from Virgin using a £50 voucher and paying £60, ordered for a house party. Order confirmed by VW 21st Oct ( 3 and half weeks later, party has been & gone!!) ...finally receive the box of wines to find there are only 9 bottles in the case 26th/ 27th Oct ...after several emails Customer Service agree to send out the 3 missing bottles but to expect up to 7 days for delivery! My advice, stock up when the supermarkets offer 25% off 😉”

Posted 1 year ago

“2 weeks and still waiting delivery not great service will be cancelling and going elsewhere.”

Posted 1 year ago

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Virgin Wines is rated 1.6 based on 71 reviews