Worst ever. Wine should have been deliver by 'express delivery'. What a Joke. After a week it was sent out for delivery. I watched as the delivery van went all around my neighbourhood but not here. That was last Saturday, Sunday and Monday. on Tuesday it was not even showing as out for delivery. It is now wednesday and it is still not out for delivery. Not holding out much hope for getting it before Christmas. It is impossible to get hold of anyone at YODEL and If you get through, which took me 2 days you get told a pack of lies. I have a son with MND who needs my help but have had to wait in for this delivery. It has really upset me. I got through to Virgin 'help line' but when I requested I talk to someone in charge they hung up on me. I am absolutely appalled at the way they treat customers.