Virgin Wines Reviews

Name: Virgin Wines
Rating: 1.56

1.6 Rating 71 Reviews

14 %

of reviewers recommend Virgin Wines

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1.6

Based on 71 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email

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Virgin Wines 1 star review on 23rd December 2022

Liviu Patachi

Virgin Wines 1 star review on 4th October 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Complete scam. Signed me up for something I didn't ask for. I cancelled they confirmed and charged me anyway and now refuse to give me my money back despite their own advisors confirming I cancelled.”

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Posted 3 months ago

“Lied consistently about my order arriving before Christmas. Their wines are overpriced and in my opinion not worth the money. Never will use them again, they are in my opinion not honest people.”

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Posted 3 months ago

“Foul tasting wine all bottles tasted the same”

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Posted 4 months ago

“Horrible service. Dark patterns that sneakily add you to a recurring charge subscription l. Charge you without asking. No way to cancel online. Have to call in during your work hours and spend ages on hold >20mins. Total scam. Reported to the au consumer ombudsman.”

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Posted 4 months ago

“This is absolutely a scam from the popular brand. Horrible. No translate and no easy way to cancel your order. You will have to pay for what you dont want. Absolutely avoid.”

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Posted 5 months ago

“TRICKSTERS. Introductory offer turns out to be an absolute scam because they somehow link your PayPal account to a repeat order that is so clever that you don’t realise what’s going on until you get a PayPal notification telling you money’s gone from your account to Virgin Wines. When you complain they have the audacity to deduct postage from the order and make you wait until they get the shipment back!!! TRICKSTERS THAY MAKE YOU PAY FOR THEIR SNEAKY PRACTICES. A Virgin trip that you’re bound to regret.”

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Posted 6 months ago

“Wish I could leave no stars... You respond to an introductory offer and inadvertently pre authorise £25 payments via PayPal... What a scam .. And the wine was undrinkable... Then you can't get your PayPal details of the website or cancel your account...👎👎👎 Don't be fooled into any offers from these people..”

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Posted 8 months ago

“Ordered what I thought was a on off order. Have received emails since saying Virgin were taking a PayPal payment, which I just pressured was spam as I didn't sign up to anything. But checked account and they have been taking monthly payments without my consent.”

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Posted 9 months ago

“Don’t bother using the specific day delivery service. Ordered a birthday present hamper to be delivered on the birthday and gave 3 weeks notice. Got an email on the day saying couldn’t be delivered and here’s a £2 refund! Thanks Virgin Wines but I just wanted you to do what you say you can do. Fully let me down”

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Posted 10 months ago

“£50 for what??? For some wines that i have to pay also. Voucher? Dont bother people with this 👎👎👎”

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Posted 1 year ago

“Unfortunately a terrible experience and… Unfortunately a terrible experience and a very bad experience. I ordered once and they automatically sign me for a 25£ a month vine bank without consent. Absolute scammers and the emails didn’t stop coming, plus they are rude never ever look at what you email them just trying to sell more. I was upset because my delivery was delayed for days and they didn’t care. Avoid this company go for something local Majestic same vines better prices, helpful team support. Now I need to see how I can recover my money for something I didn’t subscribe….I attached a phot of them telling me that I should’ve read the terms where it says they are signing you to a automatic direct debit without you agreement”

Helpful Report

Posted 1 year ago

“Worst ever. Wine should have been deliver by 'express delivery'. What a Joke. After a week it was sent out for delivery. I watched as the delivery van went all around my neighbourhood but not here. That was last Saturday, Sunday and Monday. on Tuesday it was not even showing as out for delivery. It is now wednesday and it is still not out for delivery. Not holding out much hope for getting it before Christmas. It is impossible to get hold of anyone at YODEL and If you get through, which took me 2 days you get told a pack of lies. I have a son with MND who needs my help but have had to wait in for this delivery. It has really upset me. I got through to Virgin 'help line' but when I requested I talk to someone in charge they hung up on me. I am absolutely appalled at the way they treat customers.”

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Posted 1 year ago

“I ordered a case of 12 wines on 16th November ready for my Grandson's Birthday party in December. Case still hasn't arrived and staff cannot confirm if or when the case will be delivered. They also haven't confirmed if it is stock or staff shortages.”

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Posted 1 year ago

“Worse company ever. ordered 2 cases of wine. One delivered the other in process. 10 days later still in process. emailed customer services they stated it would take up to 4 days to reply. could not be bothered any more. The CEO bombards you to join VW's with tempting offers once hooked your by yourself. They seem to have a lot of staff but cannot deal with customers issues. Cancelled my order and account. Their are better companies out there so their loss.”

Helpful Report

Posted 1 year ago

“28th Sept ...I ordered the 12 bottle Blow Your Socks Off case from Virgin using a £50 voucher and paying £60, ordered for a house party. Order confirmed by VW 21st Oct ( 3 and half weeks later, party has been & gone!!) ...finally receive the box of wines to find there are only 9 bottles in the case 26th/ 27th Oct ...after several emails Customer Service agree to send out the 3 missing bottles but to expect up to 7 days for delivery! My advice, stock up when the supermarkets offer 25% off 😉”

Helpful Report

Posted 1 year ago

“2 weeks and still waiting delivery not great service will be cancelling and going elsewhere.”

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Posted 1 year ago

“I've been a winebank customer. Today 11/10/22 something seriously wrong with Virgin Wines. I will be leaving this company and move to another wine supplier. My last order 30th September has still not arrived despite emails from Virgin wine saying it is with the Courire company DPD who have not received the order. Called virgin wines , waited in queue, call answered, no one there, then they ask me to review the call. Emailed no response Chat function wait in queue again chat not answered. So you will know they took my money for the wine on the 30/9. But are not supplying it and bo comments from them. Feels like the service is in disarray. I will not order another item from this company”

Helpful Report

Posted 1 year ago

“Poor Reliability and Customer Service I have been a Virgin Wines customer for many years, but have noticed a rapid decline in their level of service to customers in recent months. As a Winebank member, I placed my latest order 8 days ago, but as at this morning, the order is still flagged as being "processed"....Efforts to obtain an update from Customer Services have thus far come to nought, but interestingly Virgin Wines are still accepting new orders, despite rendering the Company into the area of it incurring serious reputational damage to the Company's hitherto Brand name.....In essence, poor and very disappointing.....”

Helpful Report

Posted 1 year ago

“Gave 3 weeks notice that the wines were required for delivery on 8 October 2022. Called them on 5 October and was assured that the delivery was on. You guessed it not delivered as faithfully promised despite DHL showing at their depot since yesterday. They can keep them and I will order no more. The wines are ok to be fair but the customer service poor and the delovery a shambles.”

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Posted 1 year ago

“I ordered just 1 pack of 12 wines they were claiming were really good. As a Spanish I know how to recognize good wine, and this was not the best. Mass produced mainstream wines... A few months after that I find that they took more than 120 pounds from my account for a subscription that I never authorised. Tried to cancel the wines and the subscription but it was impossible and nothing displayed at their websites. After 1 week I am still waiting for the wines that I need to refuse to get my money back (minus 8 pound delivery) and be able to pay my bills.”

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Posted 1 year ago

Virgin Wines is rated 1.6 based on 71 reviews