Virgin Wines Reviews

Name: Virgin Wines
Rating: 1.56

1.6 Rating 71 Reviews

14 %

of reviewers recommend Virgin Wines

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1.6

Based on 71 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email

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Virgin Wines 1 star review on 23rd December 2022

Liviu Patachi

Virgin Wines 1 star review on 4th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had £115 taken out of my account without being prewarned. Phoned to get money back and close account but they sent wine anyway. Customer service terrible!”

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Posted 3 years ago

“11 instead of 12 did not tell me got a refund”

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Posted 4 years ago

“Its a scam do not give them your card details I received a voucher for £50 off a case of wine when purchasing a laptop. I thought I would give it a try in the run up for Christmas. The voucher was called "discovery club" I did not want to be tied into a repeat service so was very wary and cautious on the payment screens to avoid such a scheme. No where during payment did it state I was signing up to further purchases nor authorising further payments. The payments screen asked for card details for a one off purchase, which I provided as I was purchasing one case of wine. (I have screenshot evidence of this) The wine was delivered in good time however it was mediocre at best. I felt the discounted value of the wine was right, but it was definitely not worth the full price requested. I thought this was the end of the transaction. However three days ago they took from my account £115 and delivered another case. I did not request this transaction and complained online as I definitely would not pay full price for substandard wine. I was told it was my fault as I had signed up for future deliveries and should have read an email the sent me. They reluctantly agreed to collect the wine and issue a refund which could take up to two weeks. I asked for an immediate refund as I did not authorise the purchase or payment, they told me by using the initial voucher I had authorised future payments. I HAVE SCREENSHOT EVIDENCE OF THE PAYMENT PROCESS WHICH SHOWS YOU ARE MAKING A ONE OFF PURCHASE AND ARE NOT AUTHORISING ANY FUTURE PAYMENTS. Legislation for recurring card payments is: "When you set up a CPA, you enter into a contract with the retailer. The retailer must make this clear to you and you must explicitly agree to it. A retailer cannot assume you agree through the use of opt-out provisions or by a default pre-ticked box.For example, if you are offered a free trial after which payments will be taken, you should be clearly asked to agree to these future payments before money is taken. If this has not happened the contract could be considered unenforceable and you could be entitled to a refund.The retailer must make clear the following details about the CPA: The main features of the goods, services or digital content The total price (or how this will be calculated) All delivery charges or any other costs (or state that they are payable) The monthly, or billing period, costs of open-ended contracts or subscriptions Whether the contract is of a fixed duration or, if it is to be extended automatically, the conditions under which it can be terminated The minimum duration under the contract. Once you have agreed to the CPA, the retailer should send you details of the contract and the future payments that it will take from your card account.When you are setting up a CPA it is important to make sure you are provided with details of how much the payments are and when they will be taken." To top off the whole affair the wine was just collected by parcel for and the said "we have no idea where its going as it has not got a parcel force label". So I can only imagine how difficult it will be getting a refund from here I very rarely complain about anything but have reported this fraudulent activity to both the police and trading standards however in the meantime should you receive a money off voucher DO NOT USE IT, as they will take your card details and keep taking money out of you account against your knowledge and against your will. At best its accidental fraud at worst its a well conceived scam!!!”

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Posted 4 years ago

“Can buy better wine in your local food store and a lot cheaper forget those wine vouchers for £50 they are not giving anything away”

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Posted 5 years ago

“Diabolical company! Their discount codes are almost impossible to use. When you do place an order they get it wrong. Delivery doesn't happen when it is meant to. When trying to rectify the said 'wrong order' they try and persuade you to keep the cheaper bottle of wine they sent by 'mistake' rather than receive your more expensive expected delivery. They don't offer any compensation for having to waste 3 days waiting for wine to turn up and then getting the order wrong. My advice is steer well clear and use Laithwaites instead.”

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Posted 5 years ago

“Great selection of wine and always arrives on time.”

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Posted 5 years ago

“Great value for money and excellent client service”

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Posted 5 years ago

“Great wines, especially like the reds.”

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Posted 6 years ago

“The wine arrived very quickly.”

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Posted 6 years ago

“They sent me wine, that made me happy. The wine was very, very good. When it wasn't they sent me a replacement wine. When I review a wine, they send me another wine. They are very good and have excellent advisors. My wife does not like me liking them.”

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Posted 6 years ago

“Virgin Wines have an expansive selection of wines and the knowledge of their staff is excellent and they help you to buy the wines you want.”

Helpful Report

Posted 7 years ago

Virgin Wines is rated 1.6 based on 71 reviews