They've had my birth certificate and letter of exemplification for 2 months. I got an email last week asking me for a missing document, the letter of exemplification. THEY LOST IT, which is why it was missing. Now they can't find it. No one is replying to me or giving me any updates. To get a new letter, I'll have to order a new birth certificate, which will take weeks. So after 2 months, I'm not any closer to getting my documents authenticated, in fact, I'm further away than ever. Their customer service is horrible and uninformed. WORST SERVICE EVER. DO NOT RECOMMEND. It's like a bad dream.