Even 1 star is too much for them. They are not trusted company. I have applied for visa to Turkey including me, my wife and 3 kids below the age of 15 Y/O and i have paid £99.80 each ( £299.40 in total) and when i found out that kids under 15 years old are exempt they refused even to replay back. I had online chat chat as soon as i mentioned the case they ended up the chat. sent few emails, no even acknowledgment or replay. I have contacted Turkish consulate on the phone, they said you need to get touch with the third party visa service. before i applied for visa i had online chat with an advisor to enquiry and i did mention that i'm applying for kids as well but they never told me that kids under the age of 15 Y/O are exempt. I have no trust for this visa service and i will not recommend it.