I was applying for a visa to Sweden from the UK. The process is broken, they were sitting ducks 3 weeks promising that we are looking for a visa appointment. After I asked them multiple times about the progress they always replied with a template email that they are still in process of getting an appointment. Eventually, they cancelled my visa process and refunded the amount (still waiting for the return). So in the end wasted 3 weeks and processed the visa on my own by booking it through the embassy. I would never recommend the service as they waste a lot of time and energy.