Pros: * did the job, I got my visa in about a week * decent website interface for uploading documents (even though most were not used) and chatting with support (even though it wasn't super helpful) Cons: * Unreasonably expensive. VisaHQ claimes the embassy fee is $261 when in reality it’s $36. That's separate from VisaHQ's $225 service fee. They also charged double the FedEx price for issuing a FedEx label, and $10 to print a regular sheet of paper. * Representatives were not knowledgeable about my particular visa situation (understandable) but also plain wrong, as admitted by their manager. If you don't know, that's fine, but don't tell me incorrect stuff. * Slow to respond (one-hour phone hold, days being ignored via the online chat) * Unprofessional (one representative working from home was yelling in their household while thinking they were on mute)