I never like leaving reviews unless the company has blown me away from their service great or awful. This experience unfortunately as been extremely poor. It has been and is very hard to hear my representative and clarity of the communication is very poor. This is my first time getting a passport and I do need it very quickly and this has added so much unnecessary stress to my situation. They currently refuse to make it right. I was referred to this company by a close friend. I have shared my severe disappointments with that individual, not only did they lose one customer. they have lost two. In the future, we will redirect any my references away from VisaHQ.