What can I say, fees are expensive, to let the other people know it's cheaper to go direct to the Philippines embassy, or even you can apply at the airport if its less then 59 days. don't get caught out like I did. Could of been honest about it not tell me oh you can't get a visa at the airport, yes you can!! I spent £321, in processing fees, notary fees, transport. Embassy fee is only £28 lol. Their communication went from excellent to very poor, and very unprofessional, they never update me after documents were submitted. Very responsive before my application was submitted excellent communication. I change my mind. I had to contact the embassy direct to find out where my passport was. Absolutely shocking. I thought that was supposed to be your job to tell me that. Not me finding that out before you. I'm the customer. Whats the point of paying all those fees. You never updated me from November 23-4th of December regarding my passport. I got told by the embassy my passport was already their cause you sent it back to them why was I not notified!! As I paid you £11 for speical delivery to be sent to me not the embassy. You left me no choice but I went and bought coach ticket to get my passport cause my anxiety when through the roof. As my flight is only a few days away. You never updated then to tell me that you tried contacting me by phone and email on the 5th December when I was already at the embassy. Just wow!! I didn't have any phone or emails on that day. If I hadn't of contacted the embassy myself on 1st of December and just waited for your repsonse I don't know what situation I would of been in. As I have spent thousands on my flight and transport to the Philippines. I went with this company thinking that I would have a smooth process, I was wrong cause they cause me more stress over something that shouldn't even get to this point. You didn't even apologise after I i had said i got my passport. Just said that's good news! After I was never updated. You need to do more research when giving someone notary phone number not give me a solicitor number lol. When it stated on the letter not to be signed by a solicitor! I'm dyslexic but I'm not that stupid. Solicitor pointed me in the correct direction they were even more helpful. Will never used this company ever again I'll apply direct to the embassy. Less hassle and less stress. Less costs.