What a scam. They make you pay up front and then don’t return your money when their website glitches repeatedly. I needed a ETA quickly. They made me pay up front. Then their website wouldn’t work - it kept glitching and wouldn’t process the application. I tried several times to get the application processed, but it refused to work properly. So I got the ETA elsewhere. When I asked for a refund they insisted on charging me a $25 service fee for their webs that didn’t work. The correct thing would be to process the application and charge the fee at the end of the process!