Amy was very nice and got back to me by email and phone but my friends and I all tried to ring the number before I emailed...and no answer...Amy explained they were out seeing embassies etc...but perhaps this needs to be clear on a message as my friends thought the office was no longer operating...also we had trouble with the website at the point of uploading scanned copy of passport...the alternative of emailing a scanned copy is not safe...and when I went to the office in person there was no signage on floor 16 on the glass doors as to what agencies were there...I am now waiting for the visa outcome so this review is a bit early...having gone to the office I realise you are a very small organisation...but the idea of this type of help is good for those of us sorting visas...