There could have been better communication, I needed a single entry visa (not e-visa) to India. I was apparently incorrectly advised that the application should not be made until early October (travel end oct return end Dec). Once application put in it was amended to Multi-entry - despite your website telling us that we needed additional information to be submitted. When this was queried all we were told is that 'it cost the same'. This caused a lot more stress than was necessary. The Visa arrived within 10 days, but with an urgent deadline we were very worried, especially as even yesterday your online tracking system showed that it had not even been checked by you and submitted, which was clearly not the case. You are clearly very good at what you do, but your communication needs improvement.