Hello Account Name: Rose Brasher I am a recent customer with VisaHQ, and I have had a terrible and expensive experience. From unexpected expenses to miscommunication to bent and irreparably damaged documents (MA diploma), it has been negative since I first clicked on the pay now option. Authenticated documents: MA diploma, State background check Step 1: Pay $79.00 X 2(documents) = $158.00 for document authentication processing (VISHQ processing fees) Step 2: Pay $8.00 X 2(documents) = $16.00 for processing at US State Department Step 3: Pay $74 for one day shipping (Fedex fees). Originally quoted for $50 (agreed to paying this price before processing but had to pay an unexpected $24 more.) Unexpected Total: $251 (agreed to pay $227 originally) Estimated processing date October 5, 2018 (Their message: The documents should be ready on 10/05/2018) Step 4: Contact VisaHQ via email to inquire about the whereabouts of my parcel. VisaHQ replied with message stating that my inquiry would be addressed the following Monday (originally emailed them on Saturday October 6th) Step 5: Asked about why documents were taking so long and inquired if it could be sent to be further authenticated at the Chinese Embassy since it was taking so long. (said yes it could be done but i would have to pay $124 additionally) Step 6: Ignore email because ridiculous to ask to pay $124 after already paying $251 and not yet receiving my overdue documents. Step 7: Wait several days and call to inquire as to why I had still not received my parcel. Informed that my documents were currently at the embassy and that I need to pay $25 for embassy fees and pay $99 for VisaHQ processing fees BEFORE they would ship my documents back to me. Step 8: Reluctantly and furiously pay the $124 total in unexpected fees (was going to mail to embassy for FREE). Step 9: After paying a grand total of $375 I wait 15 DAYS (order placed and shipped October 1 and received October 16) before finally receiving my notarized documents. Step 10: Inspect documents. Background check was fine. MA diploma was FOLDED IN HALF with a crease that cannot be removed. It was my original diploma and can likely not be replaced. Step 11: Recap terrible experience in comment section of website... NOT RECOMMENDED!!!!!! You think you pay for convenience and for bypassing the mailing processing times, but in the end you pay $375 for something that would have taken the same amount of processing time for free.