Real technical problems with my Mac (and Safari or Firefox) to fill in some spaces (payment in particular!). Couldn't even click on the Visa logo. Being told I need to type X numbers is no valid instruction for such a card problem. Some thinking about clear explanations would really help. All in all I spent hours (literally) over 2 days trying to find a way to fill the form completely which in itself isn't difficult. Some oddities like having 2 middle names being querried, attachment not coming through to VisaHQ... but not really too important as can be done via emails. On the other hand the staff helping me at last have been very pleasant and tried to be helpful and quick in their email reactions.