No help provided whatsoever. Information provided to me was completely false. Finally i had to take charge and resolve the issue myself which was much easier than projected by Visa HQ team. Visa HQ team cost us cancellation of flight and major embarrassment in front of customer. We were at risk of escalation from customer to senior management and all VISA HQ team had to say is they are not getting any co-operation from the immigration of New Zealand but when i called the immigration team was extremely helpful and also gave me email id of the visa officer working on my file, sending him the email helped process the visa and the so called VISA HQ team could not even get proper updates from the immigration of New Zealand. The space is this column will fall short if i have to explain horrendous experience given by Visa HQ team.