I used VisaHQ to purchase a Non-Business double entry visa to China. My first visit needed to be for 41 days (as outlined on my letter of invitation.) When I received my visa from VisaHQ it was a double entry visa but the duration of my visits was only for 30 days each time. This would mean that I would have to leave the China in the middle of my visit and re-enter, thereby activating my second visit, which would then mean that I could not re-enter the country for my original second time. I immediately contacted VisaHQ and after several days of emails was told that there was nothing they could do to correct this; that 30 a day duration was Chinese policy. I ended up having to drive 4 1/2 hours (each way) to personally visit the Chinese Embassy Visa section in Washington, DC and explain the situation to a visa counselor, who said that she could fix this but I would first have to void my existing visa. I did this, I paid for expedited service and after I drove back to DC the next week (two trips!) I received my new visa, with the 60 day duration for each entry that I required. I spent 18 hours driving time (~1000 miles total,) and 3 hours in the Chinese Visa office, plus the price of a new visa because VisaHQ didn't provide the visa I needed in the first place. I've made several email appeals to VisaHQ to be refunded the $393 cost of the original visa which was not what I needed for my trip but have received no satisfaction to date. I am extremely disappointed in the service (or lack thereof) that I have received. I have used VisaHQ 4 or 5 times in the past and have recommended them to friends and family. I cannot imaging using VisaHQ again.