The process seems mostly smooth, although I do have one minor complaint regarding my experience. I applied for a Visa to Brazil, but nowhere in the online process did it explain to me that an eVisa was an option. I realize the visa requirements with Brazil are about to change, but had I not contacted a live person, I would not have known about the eVisa option and spent a LOT more money. Only because I had a question related to one of the documents did I contact a representative who looked at my order and recommended an eVisa which would save me both time and money. I fully appreciate the representative making this change to my order, but my complaint is more with why the information wasn't given online in the first place. The rest of the experience was very good.