While the visa application submission process went smoothly, the communications around delay in visa approval were terrible. I applied for a multiple entry business visa to the DRC. My case manager did not reach out to me immediately after the visa was not approved on the estimated date (after 25 days of waiting, which is a very long time for anyone to not have their passport, but that's due to to the DRC, not visaHQ). I instead had to reach out to my case manager myself, and she was unable to provide a reason for the delay, and was not proactive or resourceful at all in trying to go the extra mile to figure out the delay, given my upcoming departure out of the country. I ended up researching online the phone number of the Mission in NYC where my passport was, and overall spent several hours trying to contact them/on the phone with them. I was in touch with an officer there directly, and didn't bother going through my case manager at VisaHQ anymore. For a service that cost me $200, it was extremely disappointing, as I ended up doing the case manager's job myself. For this reason I would like to request a refund for this service. Please let me know how to go about this. Thank you.