The process itself was relatively easy, but the reply times for any questions that I asked through the chat was abominable. When it says 'Typically replies within 20 minutes,' I understand that this is an estimate. However both times I asked a question, I did not receive a reply for at least 24 hours. During this time, I also called the number for 'help.' I got a message saying that call times were longer than usual, then the system hung up on me. If it weren't for my husband getting through, I would have never found out the information I needed.
6 years ago
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