Customer service was completely nonexistent! I tried to call the office located in Richmond Hill during their hours of operation. I did this several different times and after 22-30 minutes of "please remain on the line, we are currently assisting other clients" the call went to their voicemail system. I left a message on their voicemail asking to be called back. My call still hasn't been returned. I also tried to contact them through their online chat option (which supposedly responds within 30 minutes.) Well, that was on Monday and Tuesday this week. Now it is Friday and my messages are still "unread". What a horrible experience! I knew it sounded too good to be true!