Ultimately, very good quality for the price. Several issues though. 1) It was difficult to get in contact with customer service. It took a long time to receive a reply over chat and the phone was only answered during very specific hours. 2) The forms did not fill in correctly through the simplified process (in my case, for the Chinese visa form). The simplified entry system sometimes populated the wrong information in a section of the form, or outright ignored very specific directions on the form. In my case, the form said to use all capital letters, but when the form populated with the information I provided, they were in a mix of capital and lowercase.