I have sent you an email. Blender arrived today, I unpacked tonight to find that it has already been used, the blender casing has dried food stains and the smoothie container has also evidence of not being washed correctly as food stains on inside. I have been looking forward to using a new machine as I have health issues with a specific diet that this machine would have made my life easier. Currently sat on my side and not being used. Would appreciate a reply and remedy for situation. Was the machine previously returned to as something wrong with it or was it used as a demo? I look forward to hearing from you