I so wanted to give this company 5 stars but … I ordered £750 treadmill on the 15/7, delivered on the 18/7. Set it up in place and turned on, motor made a loud screeching noise. Got in touch with Customer services, Tracy, who sent me a link so I could video, she confirmed something definitely wrong with motor so arrangements made to pick up treadmill on the 20/7 - fantastic turnaround and service from Tracy. Treadmill picked up on the 20/7. On the 24/7 I got rang Vitality to see what was happening and another customer service guy told me they were awaiting the return of treadmill - I advised that according to tracking number treadmill had been delivered back to them but asked what difference that made to my order as I hadn’t arranged pickup, they did. Although I was going to accept replacement treadmill I decided for a refund as just wasn’t confident for some reason and advised the guy that a refund was required. Now it is the 11/8 and I am still awaiting the refund. Despite contacting Tracy on the 31/7 who advised I was on a refund list and it would take 5 working days for the refund, it has still not been made and I am now thinking that I will have to claim the refund back from my credit card company using Section 75. I would not recommend a purchase from this company.