I had high hopes for BioChef Astro vacuum blender, but unfortunately, it has been nothing but a disappointment. The blender jug broke not once, but twice within a short period. The first time it broke, I thought it might have been a fluke, but when it happened again, I realized there must be a serious flaw in the design or manufacturing. To make matters worse, the after-sales support was non-existent. I tried contacting customer service multiple times but received no response. Spare parts are unavailable. It's incredibly frustrating to spend hard-earned money on a product only to have it break and then be left completely unsupported by the company.