The engine of our slow juicer, which we bought through a reseller that by now had gone bankrupt, broke down. Even though we did not buy through Vitality 4 Life, at the time we bought it they were importing our brand. Because we had nowhere else to turn they were willing to see if they could fix the problem. After sending it over they quickly concluded that indeed the engine was faulty and came to me with a very generous solution. They replaced it with another brand slow juicer. All the way through this process customer service was very friendly and quick to respond to my every question. I'm therefor very happy with Vitality 4 Life and will not hesitate to order my next juicer from them.