The 1 star if for their delivery. Appalling customer service. Bought a slow juicer, missing the brush and the juicer was not juicing properly. Informed them, they said it was a cheap one. Fair enough, returned the old one and demanded for a refund. That was where the trouble started. They stopped responding to my email. Thought maybe because of Covid 19 will give them the benefit of doubt. 3 weeks later nothing. So to test if they are working, bought the expensive juicer and it was delivered in 2 days time! Got in touch with them again, still no response for my refund. Luckily, I used PayPal to make payment. I only got my refund back because I used the resolution centre. Hope the new Juicer works well, if not will update this post, if it does, will include another star. In the future, I will stay away completely from them.