I have never encountered such a poor customer service ever!!! I bought a Biochef vacuum sealer on 25 May from Vitality4life website and it didn't work at all. I sent them email right away to ask to return. Today is 10 June. During this period, I have sent several emails which were answered by them by asking me some unimportant questions instead of really talking about how I could return the machine. And I also called the customer serivce phone number several times which were never picked up by a real person but only by an answering machine. I highly doubt the integrity of this Vitality4Life and would definitely recommend my friends against buying anything from there!!!