I bought a blender which is now faulty, after emailing customer services, they advised I send it back or I pay £14 for a courier to collect. I informed them as the item is faulty they should be responsible for postage. They maintained they won't & when I quoted online shopping regulations they've ignored my emails despite sending them 3 requesting a resolution or more information. I'm absolutely appalled by such blatant rudeness the blender cost £110, so it wasn't cheap. Buyers beware