I am sad to have to write a review that contradicts my earlier review..for Vitality Healthcare I still feel the same with regards to the service received by Vitality however this current unprecedented year I have been totally disappointed in them as a company!! They have absolutely NO idea what their clients needs have been..this year when things have been so uncertain with deaths to the pandemic, job losses (with many more to come!) What has their response been?? The company have provided us with coffee vouchers for Waitrose, exercise videos and such like!!! What have companies like AXA and BUPA done for their clients ( This I can tell you for sure as my partner is with AXA and a member of my family with BUPA) AXA have a two month holiday on their premiums for 2019 and thereafter a further two month holiday for 2020, if this alone was not brilliant they went on to waive the excess of £500 because of covid! ( proof of all I have) BUPA too came through for there clients on premium holidays. When challenged about this Vitality offered me £250 a day if I caught Covid....🤦‍♀️🙄 Vitality when our businesses have ceased trading for months and we are hanging on by the skin of our teeth, WE do not need your free coffee, or exercise videos it comes done to one thing MONEY. How come if AXA and BUPA and other companies could recognise this and assist their clients when they needed it most is Vitality so short sighted????? Remember we clients have very long memories and come renewal will most definitely will go elsewhere as I have already after many years choosing vitality when premiums are cheaper elsewhere. I think that’s called BRAND loyalty!!!!!! VERY VERY SHORT SIGHTED Vitality Health!