“They don't cover sleep apnea.
They lead you to believe that the health insurance is comprehensive. Then, as soon as you develop an issue, they worm out of it with small print. You'd think sleep apnea would be covered (as it is with other health insurance providers).”
“If you claim for anything your premium sky rockets.
I also have been pestered with calls with renewal and everytime i say I am moving countries and no longer require insurance and ask if I need to do anything the customer service reps just rudely hung up. But I am still getting calls!!! Really awful email communications with many email written in and none back. The perks are good but I wasted my money on vitality, and should have went for Boopa”
“What's the point in having health insurance that has perks linked to daily activities when the provider can't even get their app to track accrued points through supposed partner applications.
Then they expect you, as a paying customer, to manually update all your activities because they can't get their act together and maintain a functional app.
Their contact us section of the app doesn't work either. Absolute con.”
“My Company decided to give it a go and enroll this year with Vitality, for the past 15 years we used mainly Axa ppp and other providers such Bupa. These big companies are expensive however they take the stress away in terms of approving claims or consultations. Never had problems in the past. Unfortunately for me Vitality so far only offered a poor service. As other reviewers mentioned the amount informations requested plus involving GP on obtain records only elongate the process; reason why people use Private health insurance is to actually avoid these long wait to see a GP and been referred as soon as possible.Just so you know if you ask your Gp to fill up the records forms it will take up to 4 weeks and also you have to pay a fee to your surgery. So you might be quicker booking an appointment with your Gp than fill these forms !!! The frustrating part is the fact we took the full package from vitality and covering also existing condition however at the time of the switch you must forecast if you might have present conditions that might develop into something that requires additional consultations, basically they will do everything in their power to avoid claims!! So to everyone thinking to switch to Vitality ]bear in mind that you might encounter issue when making a claim. By the way my referral was approved by Vitality online GP and still wants more informations by my Gp, Definitely no worth the stress on taking a cheaper Company which only interest is on saving money.”
“So I have been paying for 10 years and this amounts to around £28k. I have claimed last year £490 eyecare, £100 dental checkups and thats it . I have looked at this years member benefits to see how much my wife can claim for glasses and dental as it starts a new year after August 25, but its gone off the App rang and after speaking to 3 different departments they couldn't find the benefits totals anywhere, so popped me through on hold (1 hr so far) and after 20 mins cut me off. This needs to be looked into as they are basically taking money for a few discounts now hidden on the app, should be transparent in their dealings after all £28k paid out and it goes up every year. I would hate to have a real claim judging by the comments in reviews on the web they are very hit and miss so Im cancelling as of today, and if they bother to contact me to ask why then I will explain to them but I am only person a few more need to complain and walk away, very disappointed, feel cheated and personally would not advise anyone to to deal with this company!”
“Do not go with these try another provider!!! They refuse to pay out and make every excuse possible to not pay out. It’s not worth having because you’ll end up footing the bill. They are quite happy to take your money each month but don’t want to pay out on claims!! They also never respond to any calls…”
“Shockingly bad app and experience. App refuses to track even though Google fit is linked and tracking. This means I cannot get any rewards. I also tried to expense a claim through vitality and was refused. Absolute con”
“Terrible customer service, an unbelievably complicated app and website, they put barriers up at every part of the process, very difficult to find anything - any questions and you’re through to a frustrating bot. Don’t give them your money.”
“Absolutely gutted after paying a monthly fee for 11 1/2 months. At q2 months I was able to get a consultation for weightloss surgery at 25% of total cost. This was from the 26th October onwards.. only to be told that the new terms were if you had taken out your policy after 1st October then you had to wait 3 years! Absolute joke. You are messing with people's lives here.”
“This is truly a insurance money collector company. Not to worry about your conditions or medical help needed for the individual who is paying the premium in hope of getting help when needed but sorry this company does not care about. they will give your freebees as itsu meals where you buy means to get your free meals. Also thye Azon memberhsip program has been discountinues.”
“Having a serious diagnosis 20 months ago I was entitled to a retreat at Champneys. Last year I was put on the list and a date agreed for this Nov due to a long waiting list. They have sent me out an itinerary email which they have now said I’m not entitled to as I’ve had to stop work and am therefore not on the plan. I don’t see why, as it wasn’t my fault there is such a long waiting list at the time!!! I don’t want to go now anyway but they are being obtuse in their response!! Typical insurance company ; buyer beware!!!”
“Vitality tech is a disaster. They will put your premium up if you do not record sufficient activity... however, their tech is so terribly unreliable that you'll be regularly submitting screenshots to get Vitality to manually register activity, as it will routinely fail to sync/register activity. Trying to resolve it by seeking support on the website/app is a frustrating cycle of broken links, buttons that don't work, and repeatedly having to log in. The customer support channels are dreadful too. It all makes for an appalling customer experience, and I wish I'd never joined them”
“Shocking try claiming u will see.need operation I qualified for as I have no pre existing medical history.its for gall bladder removal.they are very very good at not paying up that's why they make millions.big fat con avoid like the plague.no matter how many bad reviews it makes no difference there still making millions and still laughing at people who need life changing operations.truly shocking from start to finish.infact you will need to make a mental health claim after u deal with this lot.photo underneath proves no medical history associated with gall bladder.propper conmen.”
“Over the years, I've had a mixed bag of experience with Vitality. They covered all of my partner's cancer treatment a few years back, but I since changed jobs and I have the cover again since last summer, I'm not able to get anywhere with them. Fine with GP vid.-appointments, but that's about it. I couldn't get an appointment with NHS for a week, so I reached out to Vitality, hoping I could get a referral or a blood test, but the GP said I need to go back to NHS as he couldn't refer me for anything although minor diagnostics seem to be covered by my insurance. What's the point of having private health care then?!”
“The most annoying and stressful gamification of insurance you could imagine. I never engage with their app so year after year it fails to sync all my 'activity points' properly. They dont bother to tell me. At the end of each year you are 'rewarded' by either a small or larger price increase (for the SAME life cover ... eh???) and it's presented as a GOOD thing. This is a company created & run by children for idiots.”
“Terrible, just terrible. Quite a lot of companies use Vitality as their insurance and honestly I am wondering why since it has been an awful experience so far. I am currently 2 months in for my optical claim which I have to keep nudging them every week about as they do not respond at all. My ticket has been marked as urgent but it's been weeks already.”
