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Anonymous
Changes to rewards scheme are terrible! Do you know what I liked about your rewards? I knew what I had to do to get something. That was the whole motivational point of it, it worked really really well. Really well. It was great to be honest and stood you apart from others. But what have you done???? you’ve ruined it. You no longer have a USP with that at least for me. I am all for change when it’s better, but this is a terrible change. I now don’t know if I will win. There is no motivation to do more because you’re stupid childish game then decides whether I win or not. It’s like you’ve ripped the heart out of a really good idea, and turned it into a gamble / game of chance whatever you want to call it. How does that motivate people? Do you really think your target audience want this? It’s like we’re kids to you now. You shouldn’t be encouraging your base to gamble or play chance games, you should be motivating them to do more to keep fit. You used to do this, now you don’t. I for one can’t stand what you’ve done, you’re change is actually making me look around for alternative companies as this really good unique motivational app which was the reason why I stayed with you, has gone. It’s a total disaster and stop doubling down on it. When are you going to realise, what you have done with it is the biggest downgrade I’ve seen from a company in a long time. You’ve changed something great to something awful. You stopped me from knowing where I am or what I need to push myself to do to win. You’ve started treating me like I’m 8 or 9. You’ve taking away the whole motivation that your rewards scheme was. And for what? For something you think is trendy and will engage people? You had people engaged. What you have now is people not knowing what they need to do, uncertainty, frustration, feeling like we’re forced to do something we don’t want to do. You might not realise just how much you are hurting your base with this change. You might think you know better.
6 days ago
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Vitality UK has a 1.2 average rating from 144 reviews