Very disappointed I am absolutely disgusted and disappointed that it has come to me leaving Vitality due to the poor service in failing to find a resolution for my issue after nearly 4 months. In addition, I found communication shockingly bad, with very poor and incompetent replies very frequently. This resulted in the need to repeatedly send the same information. I was with Vitality health insurance since 2015, so it was very disappointing for them to have failed me so much that the only option was to leave. It was somewhat ironic that a "health" insurance's company's behaviour affected my mental health so much with the amount of stress and anxiety in dealing with them. Very sad and disappointing