WARNING ⛔️ ! DO NOT USE VITALITY ! This review started Sept 3rd: Looking at the reviews who have given high stars, I see the reviewers haven’t had to deal with a “medical” claim as yet & it’s basically just saying thanks to the sales person for taking their money in the hope they’ve gone with the correct health insurance company. Yes, the sales person WAS very helpful as they want you to sign up to their big con. I had to call to complain about how I’m still injured & need to see a specialist ASAP. The wait time was 55 minutes(!!), so even though you’re paying for a premium service you have to wait nearly an hour & when you get through the “rep” hangs up on the call. I’ve sent 5 emails with absolutely zero responses. They have all the details from my GP, which I’m starting to think is just a stalling tactic (to lengthen your claim out they ask your GP to supply medical history), so they can keep taking your monthly DD & I've heard nothing back in 4 (yes 4!) weeks. I’ve paid out over £600 in monthly fees & had to pay my GP £47 (Vitality refuse to refund this) to send medical history & I’ve had completely nothing in return. They should be ashamed of themselves, as there must be other members out there too that need medical help ASAP, which is the whole reason why Vitality exist isn’t it - or is this just a modern day con with their sales staff simply trying to hit targets with new members & different products ? Perhaps they just run Vitality Health Insurance like they do their gym business, hoping we’ll be that group that doesn’t use their membership ? I suspect the lines are so busy with members wishing to cancel their membership. 04.10.21 - over an hour waiting times on calls & zero response to emails. I just tested the lines to the sales reps for new membership enquirers & you can immediately get through (they state they can't help with any claims & the line is only for new members) ! So, obviously just interested in new members rather than health care. UNACCEPTABLE. 5.10.21 STILL HEARD NOTHING - so there's your proof - they can't even get back to a paying member in need of medical assistance within 24hrs. Also their top sales guy "Rik Singh" gets lots of shout outs. Well done Rik for hitting sales targets (you obviously have no conscience) ! There is not one review about how efficient they have been with an actual medical condition. I would love to be proven wrong here, so come on Vitality & help your members out ! 4.20pm update: FINALLY got a call back, although still disheartening because it was only due to this feedback that I got the call. Will document how long this takes, as it's important for people to get a clear picture of how long a serious medical claim will take (as there aren't any reviews on here about a medical claim). 3.11.21 It's been another month now (2 months in total) - within this time I’ve managed to have a consultation/MRI (knee) & follow up appointment, so these are just naturally the motions you have to go through before diagnosis. If you take into account that an MRI (knee) costs £300 (very max) & two consultations cost £200 (max), then it certainly (at this stage) doesn't warrant a monthly payment plan to Vitality, as would have been easier (+ far less hassle) to have just paid without any insurance, with lots of cash to spare (at least £600) based on a yearly subscription. I definitely can’t recommend Vitality based on this genuine experience. Also, I must mention that I received a letter from Vitality saying that now I’m having consultations that my premiums may be increased !! So, if you have a genuine health issue, they’ll just keep increasing your payments to make sure they keep making extra profits ! Speechless. So(!), the big question is do Vitality put any blocks up now to the "proper" treatment that I need for the knee injury? I've now put the request in, so will update on the outcome (fingers crossed/again). You’d think that at this stage it would be immediate, but it’s obviously not that important to them & yet again, I’m doing all the chasing to get this sorted out. It’s taken nearly 2 months to get to this stage. I signed up to private healthcare thinking it would take two weeks after all the sales rep promises. 4.11.21 DO NOT USE THIS COMPANY ! Just had a call (I was doing all the chasing again) saying that the injection I need for my knee isn't covered, so there you go !!! Absolute proof this company doesn't help anyone that has a genuine medical issue & they bail out at the 1st sign of having to pay for genuine medical help. ABSOLUTELY DISGUSTED. DD will be cancelled & will be seeking legal advice, contacting Watchdog & the Ombudsmen. They can't go on conning people like this. GO ELSEWHERE FOR YOUR HEALTH INSURANCE !! I CANNOT STRESS ENOUGH HOW BAD THEY ARE !!