They don’t answer emails, or answer the phone.
As they can’t be contacted to approve a claim, they actually delay you getting medical treatment.
What is the point paying for private health cover with them?
With such dreadful customer service, Vitality really are not fit for purpose.
If there had been a zero star option with this review, that is what they would have got from me.
3 years ago
Vitality UK has a
1.2
average rating
from
144
reviews
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